Hi. I bid on perhaps close to 100 items in auctions that closed yesterday. First of all, your site made it difficult to bid on these items that I had searched using your search facility.
But more importantly, your site, after many hours, is still giving incorrect information about the auction outcomes. In many cases your site says:
"You missed the minimum bid increment, which is a small amount that eBay adds to the cost to encourage price escalation. Please refer to our help section for more information on bid increments."
But ebay says: "Congratulations, you won the auction!".
See for example item: 295684981207
Can you fix this?
Thanks,
Craig

Hello Craig,
Thank you for your question about this issue. I'd like to hear more about how we can improve the search to manage items. We will address it.
I looked at item 295684981207. I see what happened. We placed simultaneous snipes. The first won, but the others updated the wrong status.
I'll make sure this is addressed in the next update. In the meantime, please let me know how we can improve the search. You're articulate and as such, your feedback is especially valuable. Please let me know.

Glad that you can address the problem related to simultaneous snipes. How often are you doing updates these days?
Regarding placing snipes on items from your search facility, I did place another ticket, A1-2671, but I think the response I got from you all was not relevant to the problem.
I had mentioned months ago that I had noticed a bunch of problems with your site, but was told at the time that you had a code freeze and much would be solved after the code freeze, or something like that. What's the status with that?
Can we chat on the phone or similar (Facebook Messenger maybe)? That might be the most efficient way for us to communicate. Craig

Think of the service offering being sniping, where snipes always are placed.
Determining win status is really a secondary function, as eBay doesn't report the win status correctly. I just rewrote the thing, and it's almost perfect. I think now I just need to add a check for every snipe 5-10 minutes after the snipe. it's a pain but it will solve the issue.
Fixes get priority. If you see any other issues please do report them.
The context of that other discussion was making suggestions. I thought you meant feature requests. For those, I wait until they accumulate and then spend a few months attacking them.
Your idea of shipping selection is probably best addressed simply by placing the bid on the country site for which the seller added the snipe, not your home country. Would that address it?
Other suggestions welcome as well. If you have a LOT of suggestions, depending on the level of detail, you can put them here, or send a list to support at bidslammer dot com.

p.s. my first choice would be to try to list them here. Some ideas might already be in the queue.

You wrote:
"Your idea of shipping selection is probably best addressed simply by placing the bid on the country site for which the seller added the snipe, not your home country. Would that address it?"
I'm not sure that is going to help. If I updated my primary shipping address on ebay.ca, it also gets updated on ebay.com, and vice versa. It seems I can't have different primary shipping addresses on the different country sites.
I think in my particular case the problem will rarely cause problems for me, but having you temporarily update my primary shipping address according to my instructions before placing a snipe might be the best solution if eBay doesn't make improvements on their end. For example, it might be nice if I could instruct eBay to use one shipping address for items located in one country, and a different shipping address for items located in a different country. Or to try one of my other shipping addresses if my primary shipping address is not suitable at the time of placing a bid.
There are clear bugs on your site, but maybe we can follow up on those later.
Craig

eBay developers are not allowed to set eBay account preferences.
You are allowed to have separate eBay accounts, but not for the purpose of getting around seller constraints. if you are serious about that one, I would go to read it or call eBay. (I would not mention sniping because that is not related. All we do is mimic what a human does.)

That was supposed to say, “I would go to Reddit.”

Separate eBay accounts -- that is fine, but would I have to purchase separate licenses from you at bidslammer.com, one for each eBay account? And how would that affect the SlamIt! tool? Would this mean that I should use separate browsers, one for each country-specific eBay account?
When you suggested Reddit, was that with regards to separate eBay accounts, or my idea of a separate primary shipping address for each country where items might be located?
Sniping is relevant here, because a human operator is allowed to change primary shipping address between placing bids for various items (I think I used to do that before I started sniping). But as you say, a sniping system is not even allowed to change primary shipping address.
Here is another bug in your system... When I "refresh bids/prices", it doesn't recolor the rows of the table. Sometimes my snipe is now insufficient, but it still looks green instead of turning red. What I always do is refresh prices and then reload my webpage. Is that what you wanted users to do?

Slam-it applies bids to the account for which you are logged in at the time. But I don't advise the account-switching in general, as that would get confusing.
In general, what are are describing sounds like a workaround to avoid a restriction that is intentionally put in place. Based on experience, I expect that eBay will eventually remove the possibility of doing that.
I see that multiple ship profiles are possible, but I see no way to specify that prior to the bid --- only after you won.
The real question is how to check for the situation programmatically so I can put up a warning.
The colors should match. Odd that no one ever reported that. I'll ensure the latter item is addressed soon.

Well, as a user, I have multiple shipping addresses, and prior to (manual) bidding, or sniping if I have time between snipes, I set my "Primary" shipping address to the one that I want for the bid.
Did you see my update to my other ticket? Have you deployed all the fixes that we have discussed? I think some may be outstanding, but there are more bugs for me to report in your software. I wouldn't mind chatting verbally if that would be possible for you.
Craig

I addressed the search one you reported. The others I put onto the list. Normally I take care of these ASAP, but in November I had to do a large number of hotfixes, so I'm committing those first.
You reported
- For refresh, red/green colors need to update.
- Verbiage suggestions on the ticket system.
The email thing was due to the quota being met with that service, and it reset. So you should receive and email for this.
You are welcome to open a new ticket and report anything you see. They will be addressed. I am very happy to have this help. Be as candid as you like, as I am very objective on these things.

Nope, no email regarding your follow-up to this thread. Recently, I have been getting related to bidslammer only Search Result and Outbid Notices emails. Nothing more. Craig

Acknowledged. Thank you again.

Last I checked, I was still not getting emails regard your follow-ups to threads. Is this something that you believe to have resolved? It would certainly be very useful for people engaged with you in these threads. Thanks for your recent emails, by the way.

I was able to reproduce this.
You won't see the email for THIS reply, of course, but you'll hopefully see the next one. :)

Well, here's my next message. I wonder if I will get an email when you reply to this? Maybe it depends on when you reply ;)

The beginning of this thread was about:
' But more importantly, your site, after many hours, is still giving incorrect information about the auction outcomes. In many cases your site says:
"You missed the minimum bid increment, which is a small amount that eBay adds to the cost to encourage price escalation. Please refer to our help section for more information on bid increments."
But ebay says: "Congratulations, you won the auction!". '
This is still happening to me a lot. See for example 256453021681
(Yeah, I think I have become pretty good at sniping for the category of products that I usually bid on, and learned a few tricks along the way. My maximum bid is often the winning bid, or my maximum bid is often less than the minimum bid increment away from the amount that I won the auction for. I know pretty well how much each type of product that I bid on is worth.)
I'm not sure if your previous fix for this is no longer working, or whether your previous fix was not complete at the time it was rolled out. I suspect the latter, as I don't remember this issue going away completely for any relatively long period of time.

Thanks to your insights, the solution presented itself -- simply check for the "minimum increment" situation as not the first step, but the last.
I can check for wins for 60 days and updated your wins for the last 60. There will also be a mechanism to toggle win/loss status yourself.