My bid was higher than the sale price.

My bid was higher than the sale price - same situation holds true for lots 204669269550 and 204669274059 which misfired last night - the bid lots that I am reporting to you involve two sellers with whom I have long-standing favorable relationships so they didn't block me - only one of 4 bids was executed last night and there is a 3rd bid from last night that you haven't yet accounted to me for, although eBay has indicated that I didn't win the auction

I have received none of the emails that you claim to have sent me verifying the ticket number or your investigation - I have looked in spam as well as in my normal inbox

Hello Malcolm,
Thank you for your question about these snipes. We had to respond to an emergency security issue and had to reconfigure a couple of our systems. Rest assured that this wasn't a reliability issue with the software, it was taken down manually as a precautionary measure. Rest assured that you won't see this problem again.
Thank you for taking the time to write, and please me know if I can help further.