why did bid not go through?

What's the answer?

Hello Cheryl,
Thank you for your question about this item. I don't see that this item was ever entered into our database. I even checked the logs and there isn't anything there either.
By any chance do you have us confused with another service? I don't see any bids entered in your account since October 2022.

I've not used your service in a long time. However, I'm paid through 6/24 according to your website. So why don't you see that?

We didn't miss any bids. You did not enter this bid into our database.
Your latest question about account status is correct.