why did I not win this item

62899 5 0

my snipe was 7300. item sold for 5400.
Don't understand why I didn't win.
lea***********ent
Please respond ASAP.
Guest
hello?
Guest
Hello Matt,
Thank you for your question about this snipe. Our ISP had a connectivity problem that affected the database. We thought we'd give their managed databases a try, but we're unhappy with the service and switching back to our old reliable setup. We regret any inconvenience this caused, but rest assured it won't happen again.
We hope we have resolved this to your satisfaction. Please advise if we can help with anything else.
bidslammer
You have not resolved anything. Please refund all the money I have paid you in full, asap.
BEFORE this incident you also sent out a notice that you were having ISP problems, and would fix them. You didn't.
Guest