What is up with your service the last few weeks? Offline, offline. Or online but won't update or show anything. The wheel just keeps on spinning and spinning. I lost several auctions when we changed the clocks ahead when I missed the notification that we had to go in and re-do the bids. This always happened automatically before. Why the change? I was quite satisfied with Bidslammer-- until recently. I'm not just playing around here-- I run an on-line business and need a bidding service that is consistently there-- consistently working. When can we expect a return to normalacy?

Hello Pentrack,

Thank you for your question about the Add Snipe button. I didn't realize you were talking about the Slam-It toolbar. I was able to reproduce it. You should not see the issue any longer, but if so, let us know ASAP.

Yes, we were receiving reports of site slowness and related issues, so we decided enough was enough---and changed the provider for our database.

I hope this has been explained to your satisfaction. We are fully transparent here. Thank you for writing in, and please let me know if you have any other questions.

Correction: Today, we learned that the slowness was from a runaway GoogleBot indexer. So I can say with confidence that it was not a system malfunction, in fact, the resilience of the site allowed it to hold up while it was getting hammered.

Detail: Apparently someone submitted hundreds of thousands of web pages to Google, which we think is a serious flaw in their design---they should have been able to detect this and stop it. We've contacted Google for resolution.

Fortunately, the sniper is totally isolated from the user interface, so it held up the entire time. You can add snipes with confidence. More info is on the dashboard.

Thanks again for your helpful feedback.