Upgraded recently to one year unlimited, but site says otherwise

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I recently upgraded to one year unlimited snipes, but today I went to pull up snipe status, and the site won't show me anything... says my monthly snipe limit was reached.
Below THAT, it says "authorization successful... create password" then I go to do that, and am refused.
Help?
Ebay user eastcobb
eas**obb
Hello Allen,
Thank you for your question about your upgrade. It should be visible now. Both things you reported were an unintentional side effect of a new software release. We quickly released a hotfix.
If you experience any other issues, please let us know. Thank you letting us know about this.
bidslammer
Hello Allen,
Thank you for your question about your upgrade. We couldn't find a payment in your account since 2008, so we gave you a temporary upgrade until we can sort it out. By any chance was the payment in a different last name?
bidslammer