Unable to place snipe

1927 2 2

I have had an account prior to March 2020. I recieved a message I need to re-authorize so I did. But I got an error saying if I have an account prior to March 2020 to message so you can perform a manual step, so I am.
zei*******057
Hello Bear,

Thanks for your question about the authorization issue.

Please try these quick steps first:

1) Try again.
Authorization can time out quickly. A second attempt often works.

2) Try a different browser.
Some browsers have stricter security settings that can block the process.

3) Check any ad blocker.
If you use one, whitelist our site or temporarily disable it, then try again.

If it still doesn’t work, please reply with:

Q1) What happens when you try to authorize?
Do you get redirected to eBay? Do you see the eBay authorize button?

Q2) Where does it fail?
Do you see an error on our site, or on eBay’s site?

Q3) Are you using an ad blocker?
If yes, did disabling it for our site change anything?

Q4) Does it happen in more than one browser?

Thanks in advance for the info -- it really does help us to pinpoint the issue. I will watch for your reply.
bidslammer