I don't know what's going on with your platform, but I have lost the last 4 bids because your faulty platform doesn't work! The lame excuse I;m provided is ebay returned an unknown error. That's not going to cut it! If you don't resolve this matter immediately, I will inform a wide array of audiences on social media that bidslammer is pathetically damaged bid sniping platform, that y'all don't GAF about your users, and to never use it ever again. I'm done with your lame, pathetic excuses and failures.

Hello Richard,
We responded to your previous post, but will also reply here. As I explained earlier, there was an issue on your account preventing free snipes from loading correctly, but it has been corrected. It was a manual error I introduced when handling the last request.
Please remember that you are on the free plan - these snipes are not guaranteed, even though the track record on them has been excellent, as you know from using it for nearly a year.
Thank you for taking the time to write in. Please let us know if you need any other assistance.