Hi,
I paid for a subscription upgrade last year, think I won 2 bids but as I had a third bid lined up for an item I was wanting desperately, due to a maintenance or glitch on your service I lost the bid. In return you refunded my subscription fee but assured me my current subscription service would still remain in place, even though you made the refund, which was gifted by you as compensation and with the guarantee I would still have use of the upgraded subscription.

Hello Gretchen,
Thank you for your question about your snipes. You did continue to use the subscription after the refund, and used your last (5th) premium snipe in October. The five items you won are:
265936935138 aboriginal art Rosemary Petyarre
265935419500 aboriginal art Rosemary Petyarre
225123283650 Trephina Sultan Aboriginal Artist Painting GRANDMOTHERS STORY 35X79cm
225110989343 Gracie Morton Pwerle, Authentic Aboriginal Art.Size,105 x 45cm, Titled;Bush Plum
225089150959 Joy Purvis Petyarre ,Authentic Aboriginal Art, Size; 90 x 60cm Bush Yam Seeds.
I hope this has been resolved to your satisfaction. If you have additional questions, please be sure to respond and we can take the next step.

Oh ok thank you, thought I still had one left due to the Trephina Sultan was the one that malfunctioned and went off line at the time my bid was supposed to be placed?