Subscription issue

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I paid a subscription for auctions that I won items. I have not gotten what I paid money for . My subscription is not over yet. Why does it ask me to upgrade when I haven't used up my auctions I paid for? Furthermore it doesn't even show my current subscription as one of your offers anymore...
ult*****cer
Hello James,
Thank you for your question about your prepaid snipes. This is corrected. You still had 4 left. It was an error in the display.
I hope this has been explained to your satisfaction. I'm happy to answer any other questions you may have as well.
bidslammer