We are responding late, somehow this ticket was missed and just wasn't seen on the list.Does your eBay password have any special (meta) characters in it, such as and asterisk or backslash? Some characters considered high-security risk characters. We use sniping technology and not browsers to place bids, so we chose not to support those characters to avoid hacks.
So we ask that you simply change the password at eBay to not include the unusual character, again is it probably a question mark. Sorry about that but it is a necessary step, but in our opinion all snipe services should take this precaution really.Your Completed Snipes tab shows that we placed snipes, so I investigated =to see what we encountered when we placed your snipe. eBay accepted our submission, but returned a Captcha dialog. Usually, this means that your password is not quite strong enough to be used from computers you don't normally log in from.
eBay scores passwords. It is all about increasing your odds of getting a bid through. To totally bulletproof your account,
1. Please read the new password guidelines at "Step 3" at:
http://bidslammer.com/help/bulletproof/
2. Update the new password in our Preferences at:
https://bidslammer.com/user/prefs/
If you continue to experience issues after taking that step, please let us know right away.
Also, all fees were credited back.The good news is that your "Completed Snipes" tab reports 2 snipes from 2 locations for this snipe. Each gave the same result, so we know that the snipes were placed okay.
I investigated our log files to see what we encountered when we placed the snipes. Unfortunately there is no log file for this snipe, so the software had to make a "best guess" and guessed wrong.
Our job is to place snipes, but a few times per day, there is an auction where it is very difficult to determine win status, based on a few factors:
http://bidslammer.com/help/bulletproof/
It is always one of the reasons on the above list, even though it might not be evident at first.
If you feel this is an ongoing issue or that there is something very wrong, please let us know and we'll take our investigation to the next level.The good news is that your "Completed Snipes" tab reports 2 snipes from 2 locations for this snipe. Each gave the same result, so we know that the snipes were placed okay.
I investigated our log files to see what we encountered when we placed the snipes. Unfortunately there is no log file for this snipe, so the software had to make a "best guess" and guessed wrong.
Our job is to place snipes, but a few times per day, there is an auction where it is very difficult to determine win status, based on a few factors:
http://bidslammer.com/help/bulletproof/
It is always one of the reasons on the above list, even though it might not be evident at first.
If you feel this is an ongoing issue or that there is something very wrong, please let us know and we'll take our investigation to the next level.I credited this for you. Sorry for any confusion, every once in a while it there is an auction where it is very difficult to determine win status, based on a few factors. Thanks for taking the time to write in.If you are unable to import your watch list, it is usually 1 of 3 things.
1. Make sure we have your correct eBay password
2. Log in to eBay and make sure there are no dialogs, warnings, user agreement updates, or credit card warnings that you need to accept or clear.
2. On your My eBay page make sure you have the display limit set to a maximum, i.e. 200 per page. The setting is at the bottom right of the Watch List page.
Also - we do not re-import items if they were deleted already.
If that still does not work, let us know - as it would be something else. ;)If you need to reset your password and/or get a userid hint, please try the mail-password utility on this secure page:
https://bidslammer.com/user/login/
If that doesn't work, just let us know the steps we can take to try and reproduce the issue you are having. Thank you for taking the time to write in.
PLEASE READ MY EMAIL AND THESE RESPONSES
I AM LOCKED OUT OF YOUR SITE "BIDSLAMMER" your site is the one i cannot access NOT EBAY1
i cannot get into my my bidslammer " I CANNOT GET INTO MY BIDSLAMMER "
