I’m still not getting the paid features from the service...

Looks like my account has been suspended now? I don’t understand what’s going on? Please advise.

I’d like to use the service today please.

Are you guys canceling my subscription? I don’t understand what’s going on? Sorry my account is such a pain. There’s nothing I did or can do. Please advise.

Can someone please help?

Hello Kevin,
This is your 3rd ticket on this subject. We responded to the first 2. For each ticket, you were auto-mailed a link. Do you still have those links so that you can read our responses?

I only have emails with a link to this page.

I see no other emails from you guys when I search all my emails

Also I have active snipes I can’t see or edit. That’s fine but I can’t see anything bc the account is on hold.

The short version is: Your subscription expired. That is why it didn't work.
Each time you open a ticket, it gives you a page with a link to your ticket so you can keep it or bookmark it. It also sends the link to your email. None of the emails were returned - perhaps you can check your spam folder.
The reason we mention this is because there is a recurring situation of opening multiple threads, us responding multiple times, and then you opening a new ticket as if nothing happened. Each time is like starting new, as if we never explained anything at all.

Ok I’m just following what appears to be your process. I’m looking into alrernatives. I like your service performance when it actually works. I keep having problems and you tell me it’s fixed and it is never fixed. The issue has persisted for a year. You literally just spent more time emailing me on how I’m wrong rather than fixing the problem....

So many alternatives... many with apps... takes less than 1 minute to sign up for another service that’s dependable.

We have never missed a snipe for you...
You don't seem to understand that this problem was entirely resolved as of October 15, when your subscription ended naturally. That why you could not choose the lower lead times.
As far as how it started, you joined and then changed your eBay ID, and then paid in both accounts. Then you asked to merge the account, get a refund, and cancel the duplicate subscription.
We agreed, but told you that each time you cancel a duplicate subscription, PayPal sends us an "end of term" notice 30 days later, at which point you would have to just open a ticket for us to correct it. We emphasized that for this to work, you must __NOT__ start a new subscription, and just need to open a ticket to remind us to update it manually.
For reasons we do not understand, you kept opening new subscriptions, each time starting the problem all over again. For example, you started new subscriptions on both 6/10 and 7/11, thus starting the problem over again.
Each time we reached this point in the discussion with you, you went silent.
Another thing we asked is for you to stop opening multiple tickets, because it was causing mass confusion. As an example, this time around, at the same time we responded to your tickets #1 and #2, you were following up in ticket #3.
We pride ourselves on having the best customer service, but we are at a loss as to what we could have done better in this situation. In retrospect, the best solution would have been to just decline the account merge request, but this isn't how we roll. If there is something better we could have done here, we would like to know so that we can learn from the mistake and improve.