Contacted you several days ago. Response please?

Hello Edward,

I apologize, but it appears we didn't receive your ticket because we were transitioning between support systems at the time you wrote. I'm sorry to ask you to repeat what you said in your original ticket. Please let us know how we can help and we will take care of the issue right away.

Kind regards,
BidSlammer Customer Care

Paid for 5 snipes, used 2, home page says I have only 1 winning snipe remaining. ?

I am actually showing 6 used. I credited the last one for you. Your Completed Snipes tab shows which ones were credited. If you believe any of it is not correct please let us know.

I purchased on 8/12/15, and have only used 2 wins since that time. You have charged me for bids I won prior to purchase. I should have 3 remaining.

Hello,
I agree that should not have happened. I credited all the snipes where you used a lead time of 20 seconds.
We updated the software so it wouldn't gross-up like that on the snipes with high lead time.
Cheers,
BidSlammer Customer Care