Every time I add a snipe, I get a spinning icon and the bid does not register.

Sometimes it shows up after 10 minutes, but often it doesn't register at all. Please advise, this is making the site completely unusable.

I've messaged you guys in the past for technical support and gotten no response. Please advise that if no response is forthcoming, I will be switching to another bid sniping service.

Hello Peter,

Thank you for your question about the site speed. You were the first person to report this, and we had others subsequently. As a result, we decided to move our database to a new provider. You should see a significant improvement.

Regarding the spinning dial, it was adding the snipe, but there was no "Snipe added message." That's addressed also.

Concerning previous postings, I see only two, and we’ve responded to both.

I hope this has been explained to your satisfaction. Thank you for writing in, and please let me know if you have any other questions.

Correction: Today, we learned that the slowness was from a runaway GoogleBot indexer. So I can say with confidence that it was not a system malfunction, in fact, the resilience of the site allowed it to hold up while it was getting hammered.

Detail: Apparently someone submitted hundreds of thousands of web pages to Google, which we think is a serious flaw in their design---they should have been able to detect this and stop it. We've contacted Google for resolution.

Fortunately, the sniper is totally isolated from the user interface, so it held up the entire time. You can add snipes with confidence. More info is on the dashboard.

Thanks again for your helpful feedback.