I am really getting tired of your rather frequent service outages, most recently last night. I missed a snipe on a very important aucxtion.
Please refund at least 6 months worth of my subscription or I will share my experience on various forums and social media channels.

I note that you have ignored this request and in fact you have failed to respond to a previous ticket about a technical issue.
Please provide a contact email address for admin Ritenour.
If you refuse to do this, please confirm that the registered address of the company below is correct:
3571 Far West Blvd. # 18, Austin, TX 78731

Hello Philip,
Thank you for your question about this item. There was an attack on the site and the site came up intermittently for a day or two, but only for a few minutes each time. It did not affect snipes, however, as that is on a different system.
We track everything, so if you will give the item number for your snipe, I can give you a detailed explanation. There are over 50 reasons a snipe can miss. We update the software regularly to catch these, but there are a few new situations that are not programmed in yet.
The only other post we see from you was about not seeing images. We replied with a request for information but did not receive a response.