Submitting a ticket.
First two times using your service.
Pleased to see I won my first bidslam, (item 314710774485), disappointed that I lost my second (235086943023). I understand I didn't hit the bid increment for the second, but BidSlammer is telling me I lost the first, too, when I didn't, according to eBay. BidSlammer gives the same reason given: didn't hit the bid increment. What's gone on?
I've paid for the premium service, and want to be confident in it; if it is confused one way (saying I didn't win when I did) it might go the other way, too?
Thanks!

Hello Phoebe,
Thank you for your question about the status of this item. We have to ask eBay if you won to be sure -- but sometimes this information isn't made available for tens of minutes. It reads correctly now.
Please reply if you have any other questions, or require other assistance. We are happy to help.