I won the auction involving this item number; however, the winning bid likely did not meet the reserve price. I did not receive the item, yet I lost one of my remaining snipes.

Hello Skyler,
This is a duplicate request. Here is our response from the first one.
Thank you for your question about this auction. We credited your snipe and updated the correct status of the item. Thank you for bringing this to our attention.
Please let us know if you have any other questions, or require other assistance. We are happy to help.

Negative, this is a separate item and request.

You're right. Your latest request is done. We'll look into why the system didn't catch these. Thanks again.