Earlier you said my account balance had been converted to "Premium Snipes." I asked how I found out how many Premium Snipes I had - and I also need to know how to use them. MY QUESTION FROM AUG 31 WAS NEVER ANSWERED. I had a significant amount of money in my account and I certainly do not want to lose that.

Hello Judy,
Thank you for your question about snipes remaining. The snipes remaining are shown at the upper-right corner of your snipe page.
About ten years ago, you purchased $50 which gave 100 credits (we called them BidSlammer Bucks, but they were not 1-to-1 US dollars. Your snipe fees from 2010 forward were 118.65. We never enforced payment of negative balances, though. We just waived any past due and gave 5 free premium snipes.
Please let us know if you have any other questions, or require other assistance. We are happy to help.

I purchased more than $50. You offered specials every once in a while, and I tried to take advantage of those. At no time did I have a negative balance, so I don't understand the information above.

In reviewing your last ticket, we explained that we no longer use a "balance" system. We abandoned that years ago and made the service free. Any remaining balance was converted to premium snipes at that time.
Your follow-up question was how to see your remaining credit. If you log in, you can see it in the upper right-hand corner.
To clarify the last response, we never actually displayed a negative 18.65 in your account or back-billed, because it was our own fault that the system didn't prompt for a payment.