Obtain token ID for new account

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Hi Support,
I'm trying to setup BidSlammer for use, but apparantly it's not able to obtain a token ID. My account was setup before the date that was listed, so probably this could be the issue?
Be great if you can look into this.
Guest
Hello Martijn,
Thank you for your question about renwing your membership. We do not see your userid in our database. What is the old ID?
bidslammer
looks like it is resolved - I tried again to get through the registration process and this time its working. Feel free to close this ticket
Guest
Okay, great! What is the previous ID that you used? Your last name is not in the database.
In any case, welcome and good luck sniping.
bidslammer