This software just ruined my week. Please offer me a credit if you want to keep my business.

Hello Bobby,
Thank you for your question about your snipes. Your subscription has been extended 3 months.
Our forum was being attacked. There isn't much we can do in this situation except to respond ASAP and work with our ISP. It won't happen again because we relocated the forum.
I hope this has been resolved to your satisfaction. If you have additional questions, please be sure to respond and we can take the next step.