Your website shows I've paid through June 2024. I've made only one bid in a year or more and it didn't go through. The response was you have no record of me? Then give me a refund. I lost well over $100. on that bid you missed!

Hello Cheryl,
Thank you for your question about your snipe. We have a record of your account. However, we have no record of any bids that you entered this year using our service.
Thank you for taking the time to write in. Please let me know you need help with anything else.