My snipe didn't work

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I had bid $777 and my snipe didn't go through and I lost the auction. It sold for $713. I am very upset about this! Should I be worried about my next snipe???
bat****bar
Hello PJ,
Thank you for your question about this snipe. There's a message posted. We had to do an emergency database reboot and a few snipes were missed. I added credit to your account for the inconvenience.
I hope this has been resolved to your satisfaction. Thank you for taking the time to write in about this.
bidslammer
Has the problem been solved as I have a snip scheduled for today? Does the 1 second snipe work?
Guest
Yes, it was just a reboot (human intervention).
In regards to the lead time, I suggest 5 seconds. Your items are pricey and you have a lot of tie situations. In the case of ties, you want your snipe to come in first.
So, 5 is your friend. Let me know if I can clarify further.
bidslammer