I want a refund if this does not work any longer and I pay for a service that is supposed to put my bid in the last 3 seconds and it does not till 12 seconds and I lose the auction

https://paste.pics/C2EJ2. This is a screenshot of an item I lost when bidslammer bid the last 12 seconds of the auction. I pay for it and it is set on 3 seconds what happened? It also does not allow me to send this to you as a screenshot that you offer unless I do it for a second time as I already sent a complaint in

Hello Gina,
Thank you for your question about this snipe. Where are you getting 12 seconds? Your calculation is wrong. The correct page to look at is:
254913992907?item=254913992907">https://www.ebay.com/bfl/viewbids/254913992907?item=254913992907
As you can see, we did place it like you said.
We hope we have resolved this to your satisfaction. Please advise if we can help with anything else.