I seem to have an issue when trying to log in and also change password. It does not change the password for the user id. Also I know the password was correct but it was not working. This has happened to me before and it is very frustrating. Please let me know what to do in order to log in. I changed my password but it still tells me it is not correct.

Hello Brandon,
Thank you for your question about logging in. This was happening because you had two accounts with the same email address, and the system was updating the account you weren't using. As you do not seem to be using the other account, we removed the email from it. Now you can update your password.
We hope we have resolved this to your satisfaction. Please advise if we can help with anything else.