just changed my password because I have a new laptop and now you don't recognize the item number as valid

Hello Kristin,

Thank you for your question about this item. This error happens when you need to authorize. You have to do that if you change your eBay password.

You just need to go to our Preferences and click the "Log in with eBay" button, follow the prompts, and then you are all set.

If you still need assistance, please let me know, and we can take the next step.