Why did I loose? THERE WERE NO OTHER BIDDERS. The auction was relisted already, so it didn't sell, yet I bid over the Starting bid amount TO MAKE SURE I WIN IT. DO I NEED A REFUND OR WHAT DID I DO WRONG???

Hello,
We investigated to see what we encountered when we placed your snipe. It appears that your authorization for us to bid on your behalf is invalid.
To remedy this, please log in to your eBay account and resolve any errors that you see.
This will ensure we can bid on your behalf.
Please let us know if we can help further.

I did that and the "successful" message came up the 2nd time "just like it did the first time" giving me NO REASON with my first bid not to trust your service or raise a red flag that something was wrong! Had I thought there was a problem, or potentially MIGHT BE a problem, I would have bid on eBay to make sure I won the item! after a month searching for the best item for me, I'm in shock I did not win it, as THERE WERE NO OTHER BIDDERS!
PLEASE REFUND MY $12. today to paypal (the original purchase method).
Thank you, Duane Drew

Hello,
We replied to you on the other ticket you opened, A2-C2B3, but will post it again here for your convenience:
Respectfully, we believe you are confusing the SIGNUP AUTHORIZATION PROCESS with YOUR EBAY ACCOUNT STANDING. These are two different things.
We agree that your authorization was successful, but when we tried to bid for you, your eBay account returned a status of "ACCOUNT ON HOLD," as well as "ACCOUNT NOT IN GOOD STANDING."
Given these conditions, you would not be able to win the item even if you bid through the eBay site.
If you log in to your eBay account, you will be able to remedy the problem.
This item was re-listed as #323683764661, so you can still win it. After you resolve your account issue and add your bid, we can check it for you. Please let us know after you have added the bid.

THE ITEM IS NOT RELISTED, AND IF IT WAS I DO NOT TRUST YOUR SERVICE.
PLEASE REFUND MY $12. today to paypal (the original purchase method).

Hello,
Rest assured that the item definitely was relisted as 323673424557, as you indicated in your other ticket, A2-C2B3.
Respectfully, we believe you are confusing the SIGNUP AUTHORIZATION PROCESS with YOUR EBAY ACCOUNT STANDING. These are two different things.
We agree that your authorization was successful, but when we tried to bid for you, your eBay account returned a status of "ACCOUNT ON HOLD," as well as "ACCOUNT NOT IN GOOD STANDING."
If you log in to your eBay account, you will be able to remedy the problem.
After you resolve your account issue and add your bid, we can check it for you. Please let us know after you have added the bid.

Exactly what happened is: I signed up and your site said" "authorization was successful" or similar. You keep saying it didn't do that, but THE WEBPAGE SAID IT WAS SUCCESSFUL. Then when I checked after the auction 10 minutes later & saw your service didn't place a bid for me I added another bid, but then deleted it. I thought: This site just wasted a month of my hard work and time. I'm not going to risk it again! and I DELETED IT. I may try your website down the road, but on some random/inexpensive stuff.
I WON'T DO THIS ANYTIME SOON, AGAIN, I'M ASKING, FOR THE 3RD TIME: PLEASE ISSUE MY $12 REFUND TODAY. Thank you.

Hello,
Rest assured our service is working correctly. When we executed your snipes, your eBay account returned a status of "ACCOUNT ON HOLD," as well as "ACCOUNT NOT IN GOOD STANDING." As per our user agreement, this is considered a problem with the customer account and not our site, so unfortunately we can't refund it.
Again, we agree that your authorization was successful. But again, we believe you are confusing the SIGNUP AUTHORIZATION PROCESS with YOUR EBAY ACCOUNT STANDING. These are two different things.
If you log in to your eBay account, you will be able to remedy the problem.
After you resolve your account issue and add your bid, we can check it for you. Please let us know after you have added the bid.