I NEED TO FIX THIS PROBLEM ASAP PLEASE!!!!

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hi
im getting this message:
"Our authorization with eBay to bid on your behalf has expired. Please visit your Preferences and click 'Renew Authorization"'
i already lost 5 items because of your fault and i did renew my authorization several times; please let me know whats happening i can't continue like this.I need you to fix this problem asap please Thank you
aaa******tch
Hello Roberto,
Thank you for your question about renewing your authorization. To remedy this issue, you just need to follow the instructions given. Go to your BidSlammer Preferences page and click the link to "Renew Authorization."
The only way we know for this step to be required is if the customer revokes the authorization at eBay. If you follow the step above, it will work properly.
Please let us know if you have any other questions, or require other assistance. We are happy to help.
bidslammer