Have unlimited plan, saying I don't have a plan

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I have the unlimited plan that renews in November, but it is saying that I do not have a plan currently. How can this be fixed?
bub****ump
Hello Mason,
Thank you for your question about your account payment. It appears there was a payment problem at PayPal. They were supposed to send a payment on the 24th. Do you mind logging in and checking?
Let us know, and we can take the next step. We are happy to help.
bidslammer
But why would I have a payment issue if my unlimited plan is good until November?
Guest
Your subscription anniversary date is July 22.
bidslammer