Hi,
I won three auctions for the same item: the bid group function did not work and now I'm committed to buy two items I do not need. What compensation can you offer?

Hello Chris,
Thank you for your question about the Bid Groups. You are right. We released a new method of detecting wins and these snipes went through before we caught the issue.
Did you already purchase these items, or did the seller let you out of the purchase? Please let us know how this ended up.