Hello, I bought the 6 offer package but I have now seen that my user id is wrong. I have to replace it with this:
francio68 * 123
how can i not lose the 6 tickets?
thank you

I was wrong, I meant 5 tickets and not 6

Hello Claudio,
Thank you for your question about updating your ID. All you need to do is click "Sign Up" on our home page. When you "Log In with eBay," it will detect the change and update your userid accordingly.
If this isn't successful, let us know and we can take the next step with you. But it should work fine.
Please let us know if you have any other questions, or require other assistance. We are happy to help.

I followed the instructions by entering from the home page / register with the right ebay id.
unfortunately checking in: preferences / my subscription / Premium snipes remaining: None
how can i recover the 5 already purchased?

now I have 2 accounts: laclessid-99 with 5 credits but no valid ebay id and francio68 * 123 with valid ebay id but no credit

ok, I'm sorry I lost them .... I bought another 5 credits.

That must mean it is a completely separate eBay account. That is why the software didn't detect it.
We refunded the first transaction for you.
Please let us know if you have any other questions, or require other assistance. We are happy to help.

thank you very much for solving the problem
Greetings, Claudio