Hello,

The BidSlammer messages in my account for eBay item 151883384143 say that the snipes went through properly and that I won the item. That appears to be incorrect. Ebay has no record of any bids from me for item 151883384143, and apparently someone else won the item. I am not upset. But I don't think that I should have to pay for the snipes that BidSlammer attempted to place on my behalf when in fact they were never actually received by eBay. Please review this. Thanks.

Hello Jonathan,

Your Completed Snipes tab shows that we placed snipes on time, so I investigated to see what we encountered when we placed them. eBay accepted our submission, but returned a Captcha dialog. Usually, this means that your password is not quite strong enough to be used from computers you don't normally log in from.

eBay scores passwords. It is all about increasing your odds of getting a bid through. To totally bulletproof your account,

1. Please read the new password guidelines at "Step 3" at: http://bidslammer.com/help/bulletproof/

2. Update the new password in our Preferences at: https://bidslammer.com/user/prefs/

If you continue to experience issues after taking that step, please let us know right away.

Also, all fees were credited back.

Kind regards,
BidSlammer Customer Care