I'm not able to sign on I must have forgotten my password. I tried to reset and never get the email. I have checked the spam folder

I finally received the email and reset my password. But I still get the message "Sorry, we could not verify your information. Please try again"

Hello Ken,
Thank you for your question about your password. We saw that you got in after your second post. We are just following up as a courtesy to close the thread.
Thank you for taking the time to write in. Please let us know if we can provide any other assistance.