Hi, I had this item set up on Bidslammer all week and checked on it regularly to see if everything was ok, but I didn’t win, I had my heart set on winning this item as there were only a couple of bids placed on it. Could you please advise why it I didn’t win this item?

Hello Gretchen,
Thank you for your question about this snipe. We recently switched to a managed database (where someone else manages it) and they rebooted the server at the wrong time. This is covered in our user agreement, but we still feel obligated to refund you. You may keep the premium snipes.
I hope this hasn't discouraged your long-term use of the site. It's been a decade since something like this happened and I regret that you were affected. We are transparent here and don't blame eBay like other services do.
We hope we have responded to your satisfaction. Please advise if we can do anything else for you.