My bid slam page says I won but when I go to eBay, it does not show that I won and does not ask that I pay for the bell I bid on. I sniped up to 136.99 I think, but the bell sold for 37.00. Can you tell me what happened? Thx, Diane

Hello Diane,

I investigated to see what we encountered when we placed your snipe.

First, rest assured you were not charged.

I did see on your Completed tab that we had 2 snipe times, so we know that the bids were placed successfully. When we receive the same result for all snipes, but the high bid does not win, there are about 25 situations it could be.

A full check list of issues is here: http://bidslammer.com/help/status_messages/

If it says Won but you did not win, that means there was an issue preventing us from detecting the correct win status. We do our best to try to detect the win status, but sometimes we cannot.

Kind regards,
BidSlammer Customer Care