Compre 10 pestañas usando la oferta especial que apareció al ingresar, pero igual me descontaron U$S20 (veinte dolares) de mi tarjeta cuando debieron ser menos. ¿Pueden arreglarlo?

Hello Pedro,
Thank you for your question about your payment. We refunded $8.
We hope we have resolved this to your satisfaction. Please advise if we can help with anything else.

No, actually your mistake is a disaster. If you return money to me, my bank considers it locally as a transfer from abroad, and therefore, the bank charges take all that money. Since the mistake is made and I believe that your system works, I would prefer if this were possible, that you would reward me with more Snipers, avoiding giving more benefits to the Banks. Isn't that much better?

How much did your bank charge in US dollars?

The bank hasn't credited anything yet, and probably won't in the future. My experience is that when I receive a small international refund, as it does not cover the operating expenses of the bank, they do not even credit it.
Obviously, I am looking for a simple and reasonable solution to the error generated by your wrong discount so that it ends up in my pocket, where the money came from, and not in the bank.
That's why I will appreciate it if you DO NOT REFUND my MONEY, but rather credit me with additional snipes. It will be the best for both companies, since we both win, and not the bank, because I have confidence in your system.
I appreciate your kindness.

The bank hasn't credited anything yet, and probably won't in the future. My experience is that when I receive a small international refund, as it does not cover the operating expenses of the bank, they do not even credit it.
Obviously, I am looking for a simple and reasonable solution to the error generated by your wrong discount so that it ends up in my pocket, where the money came from, and not in the bank.
That's why I will appreciate it if you DO NOT REFUND my MONEY, but rather credit me with additional snipes. It will be the best for both companies, since we both win, and not the bank, because I have confidence in your system.
I appreciate your kindness.

Please allow a few business days for a refund to appear. Especially if done on a weekend.

OK.
I just want to solve your mistake (because it was your mistake) easily.
It will be easier for me to send you 4 more dollars from my debit card, and for you to credit me 10 more snipes in my favor, compared to the impossible possibility that your refund of 8 dollars will appear in my account.
Believe me, your refund will not appear, and I will not argue with my bank or lose hours for this sum of money.
The last time I suffered a similar situation, I wasted a couple of hours arguing inside the Bank, for an item of 10 dollars that Facebook had erroneously debited me for a contracted advertising and that they reimbursed me.
Finally, when it became clear that the bank's operating cost was higher than the amount reimbursed, at the Bank they explained to me that the logical thing is that "those who make the mistakes, take responsibility for the expenses they cause", and the Bank had not then, made no mistake, it had been Facebook. It was reasonable.
Now you want me to go through the same problem again?
Let's be practical please!
You send me a link where I can pay the additional (4) four dollars, plus the (8) eight that were debited by mistake, and credit me with the 10 snipes.
I am a Systems Engineer, I charge US$50 per hour for my profession, and they pay me much more for an hour of work than this money.
I only claim because honestly I thought it was wrong that they offered me an offer and debited me the amount without discount.
I've already wasted 2 hours on this thread.
I am simply furious, and I am surprised that you are not practical. I only hope that this type of error is not a common practice in your company.
I think they have a good product, but they obviously fail in administration, and they are not very practical when it comes to solving the problems that they generate for their clients.
Greetings

You misunderstood the response. You are asked to allow a few business days. This was an international refund and it takes time for it to propagate.

Dear Friends. I have understood perfectly well.
NO DOUBT, you did not understand what I wrote. It's just that my English is lousy.
It is not relevant if the money reaches the Bank or not, the bank's operating costs are higher and therefore they will not be able to credit it.
The 8 dollars is much less than the administrative expenses that my bank charges for international transfer operations, NO MATTER THE CAUSE. They charge the same.
And as they explained to me once, THE ERROR IS NOT FROM THE BANK, AND THEREFORE THEY HAVE NO REASON TO CHARGE FOR THEIR WORK.
Only a fool repeats the same procedure twice, under identical conditions, expecting a different result. Einstein.
Isn't it good for you to sell 10 more snipes? I DON'T UNDERSTAND YOU!

We don't have anything built into the software to send a link for a $4 payment for a card payment. We already refunded the whole payment anyway. If you encounter any fees, there will be a record and you can let us know when you see it. But it requires a few business days sometimes to show up.

Today, I detect that yesterday, in an absolutely WONDERFUL AND UNEXPECTED way, I received 8 dollars for a reimbursement from BidSlammer, which you timely announced to me would happen and that I (with my previous experiences) was sure it wouldn't show up.
I swear that I did not make ANY MANAGEMENT, in my bank to claim the money. The money just appeared.
Nobility obliges. I must thank you for your effort, and sincerely apologize for my coughing skepticism, which on this occasion received pleasant news.
For this reason, I take the opportunity to inform you of the successful end of my claim, and also to ask how I can buy (if it is still valid) another offer of 10 more snipes for US $ 12.00.
Waiting for your response, yours sincerely:
Your incredulous customer.

How can I buy more snipes again? I can't find any option in the menus to do it?
I will be grateful if you answer me at [edited].
Thanks a lot

Per above, your full purchase was already refunded, so it doesn't make sense to charge you again for snipes you already have.

Oh no.
You refunded to my account the US$8 (eight dollars) that You had overcharged me, by mistake on your part (the initial offer was US$12.00 and I had been debited US$20), because I had purchased the initial offering.
I was NOT given a full refund (that would have been $20).
I have tested your system, and I am satisfied with the results.
I plan to participate in several purchase operations and the chances that several purchases will be executed simultaneously, requires that I have an adequate stock of snipes. Hence my interest in increasing my snipe credit.

See above: “We refunded the whole payment anyway.” In other words, a second $12 refund was issued.
The payment page is not displayed until the balance approaches zero.
You have received a full refund and free service. That is all we can do for you at this time.

My account is on hold.
I have 6 snipes in progress and I need more to others offers.
As I have said previosly, I have received the U$S 8,,0 that by mistake you debited more than my account, and I already adviced to you.
You say that you also returned the US$ 12.00 of the initial cost, which I never claimed, but also to date they have not been returned to me in my account, nor does it seem correct to me that they be returned to me, unless you do as a kindness for the problems caused, which if it were, only, I would accept them.
Either way, I didn't get them.
Now I need to buy more snipes, because I have many lots that I want to target, and I have no way to do it.
I would like to continue working with you, since it has given me good results.
This is the SECOND TIME that I contact you to see how I can buy more snipes. I NEED A SOLUTION NOW.
If after all the effort that both of us have made to be able to work together, you do not want to sell me more snipes, you make it clear to me and I look for another supplier.
I have already told you that I am very satisfied with your service, so I sincerely hope for a POSITIVE response to my request.
I'm already at the top of snipes, and therefore the upgrade should have been enabled, but... as the account is in HOLD, I can't advance, and there are some operations that are due in a while.
I appreciate quick response to [edited]
I await your comments. Thank you very much and greetings

These are the screen that I have each time that I intent to buy more snipes:
https://tinyurl.com/4yzvmt8h
https://tinyurl.com/3tvme9tc
¿What Can I do? I need right now more snipes?
I use this method to communicate with you, because I have not any other .
Thanks. [edited]

We gave the refund because we don't think a customer should have to pay if they feel they have suffered a great inconvenience.
We also gave you free service so that you could buy some items without delay. But I don't think it makes sense to pay again because if there is a problem, we have no way of getting your money back to you.

OKAY.
I apologize to you. I do not understand your answer. It doesn't have any logic. When someone buys a service, as I did, THE ONLY THING THEY INTEND is that they charge what they promised to charge, no more, no less, and that they obviously provide the service.
It was not my mistake to be overcharged by $8.00. I tried to practically solve the problem by buying more and YOU DID NOT WANT TO.
Finally, miraculously, the $8.00 (EIGHT DOLLARS) appeared and nothing else in my account. With that, the matter was settled. You say that you sent more money but it hasn't arrived, but it wasn't what I wanted either.
I only wanted them to return what they overcharged for YOUR MISTAKE nothing more. It wasn't my mistake, it was your mistake. They make an offer for 12 dollars and they received 20 dollars. Shouldn't I have complained?
Now that episode is over. Your service is good, and I want to expand it. What is the problem, then?
Are you punishing Me because I called you out for a mistake that you made? What did they want me to do? I don't understand them!
I am just a Systems Engineer with 40 years of experience, among other activities, such as having been nominated TWICE for the Presidency of my country. He's probably too dumb to understand them, or something's up.
You guys don't WANT to have me as a customer, because if YOU CHARGE me WRONG AGAIN, you can't pay me back? Is that what you mean? I can not believe it!.
The solution is very simple, without errors there are no claims, don't you think?
You guys be clear AND EXPLICIT. Write: "WE DON'T WANT TO HAVE YOU AS A CUSTOMER" and that's it, we end our business relationship there. I will have to look for another provider, nothing more.
Now, it's all so ridiculous, you may not be getting them. Please be EXPLICIT in your decision, because I need to solve this issue ONCE, and if it is not with you, then I will have to find another solution, and this is beginning to affect me AGAIN.
I appreciate a clear and direct answer to move forward. Thanks a lot.

That isn't what I meant. The payment system has to be investigated, reviewed, and tested first. Otherwise, we would have to just refund you again.
As for the red error message saying you are at your limit, other customers have commented on this. We recently made a software change to add this message. Some people were exploiting the system to add 100's of snipes. So we know it is not ideal right now.
By the way, I accidentally refunded $20, not $12. So I think you received a $28 refund. This could be why it does not show. Their page says to wait 5 to 10 days which is Friday.

OK.
.
From what I understood, you are having some kind of problem with your refund system, and besides, you've made a mistake again and refunded me more money than you intended.
The first refund you made for US$ 8.00 (which was the origin of my claim) arrived in the account 4 days after you made the movement.
I don't know when the $20.00 was refunded, but I'll keep an eye out for any credits. Fortunately, I use this account exclusively for philatelic businesses, so it is not a problem to control it.
With that said, let's get back to my problem.

I need to buy more snipes. I intend to participate in more auctions, and the remaining 6 snipes are all already committed.
I can't buy more simply because, as I showed you on the screens I sent you, the system doesn't allow it.
I don't know why you can't change my account's HOLD status, but maybe we can try another solution.
Could I open a new user who uses the same eBay account and as a new user buy again?
I need 12 more snipes urgently. If the situation is that in the immediate future, you are not going to be able to sell me more, until all this administrative problem is resolved, then I will have to look for a new supplier of snipes.
Businesses don't wait. So they answer this and I make an immediate resolution, which is not what I intended, but I will take it and look for another provider.
I hope you resolve the issue soon. Kind regards

There is nothing wrong with the refund system. It takes 5 to 10 business days for a refund to appear, especially for an international payment. I have repeated this answer many times.
Even if the HOLD status is changed, you still would not be able to add snipes. I explained that above:
“The payment page is not displayed until the balance approaches zero”. We plan to change this.
Thank you for your time and patience.