I have emailed you previously regarding this and have not recieved a reply, please refund both payments that you have taken from my credit card and i will use another program, and at least have the decency to reply
alan tucker

Hello Alan,
We did reply to your other ticket - do not worry, you were not charged for the snipes. If the icon is not showing correctly, let us know the item numbers and we can change them for you.

Hello,

Just wanted to check in and make sure you were happy with the response. I made sure that you were not charged. Thank you for taking the time to write in.