The page is telling me to upgrade to bid, I can only bid for free at 10 sec but why according to my purchase I still have several snipes before my snips run out and renew by purchasing more snipes

Hello Beatriz,
Thank you for your question about the snipes you purchased. This is a display error, which is rectified, and you can see them in your upper-right corner of your dashboard.
I hope this has been explained to your satisfaction. Please let me know if I can help further.