I paid for 10 snipes for 12$ as part of your promotion and you charged me 20$. Please credit me back the overcharge, thank you!

Hello, can I get an update please.

Hello Cliff,
Thank you for your question about your upgrade charge. As you hopefully noticed, we responded as soon as you wrote on Sunday to refund $8. That refund should be reflected in your statement.
Did you receive an email notice of the refund? Please let us know, so we can make sure that this was resolved to your satisfaction.