Hi, I've been using BidSlammer for a while with success, and recently paid for a subscription. Two recent snipes didn't seem to work: item number 333696591760 and item number 333696597289. Is it possible to know why this happened? Thanks.

Hello Rowan,
Thank you for your question about the two snipes. We are transparent here. We just released a new major software rev, and there was a 15-minute window of snipes that were affected. Unfortunately, both of your snipes were in that window of time.
This isn't a common thing here. Given the bad timing of you just having paid, we refunded your payment and set you up for unlimited service for the rest of the year. Hopefully you will consider resubscribing after that.
Please let us know if we can provide any other assistance.

Thanks for the transparency and service. I am impressed with the support.

You are quite welcome.