This is the second time that I have written to you with no satisfaction at this time. I have been using BidSlammer for several years and never had a problem until about two months ago. I will place a bid and then when the item is over you say that I won it and you charge me for it, but in reality I did not win it. When I check on the page to tell the number of bids that were placed, I see that someone else won the item when I had the higher bid placed. Then I see that you have charged me for the bid even though I really did not win it. I don't know what to do but I wish that you could fix this problem or tell me what to do to fix it. Thank you for your time, Keith Dodge

Hello Keith,

You were not charged. I logged in as you, and viewed your account. On your Completed Snipes tab, there are snipe fire times listed. This means that we did place the snipes as you requested.

I viewed our logs to see what we encountered when we placed the snipes. eBay is intermittently throwing up a captcha page. This means we need to improve your password, most likely because it contains an English word.

We cannot accurately determine a win every time unless we can log in, so we make a best guess. But you were not charged.

Please follow the guidelines on item 3 on this article.

http://bidslammer.com/blog/

Cheers,
BidSlammer Customer Care