Bid Slammer said I won but Ebay says I lost......

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please check my last bid....according to bid slammer mer, I won this acution. According to Ebay, I LOST....how does this happen?????
Guest
I am very disapointed to have been falsely been notified that I won this item and then through ebay, discover that I did not win. I would like a refund for the amount bid slammer charged mefor the false outcome.
Guest
Hello,
We placed this snipe as promised, but it appears the bid increment was not high enough. For the win, we just report back based on the information eBay gives us. We credited the snipe.
Please let us know if you need any further assistance.
bidslammer
my bid was 35.00 and the winning bidder also bid 35.00....ebay said I lost, bidslammer said I won.......both bidds were the same amount????
Guest
You must add a bid increment over the previous bid:
https://bidslammer.com/help/minimum_bid
Please let us know if you need any further assistance.
bidslammer