Our account is current yet our snipe does not register on ebay.
Please help.

Hello Scott,
Thank you for your question about not being able to load an item number. This usually means that you need to update your authorization. To renew your authorization, just visit the BidSlammer Preferences page and follow the prompt to "Refresh Your Authorization."
If this did not resolve the issue, please let us know so that we can take the next step.