Hi. I'm awaiting a response from my last request which was submitted circa 2 weeks ago. Thanks.

Please disregard. I did receive a reply and had not been notified (not your fault). Thanks.

Hello Warren,
Thank you for your question about your last request. Yes, we did respond after some research. Our software is supposed to send an alert as soon as we reply. If this wasn't the case, let us know and we can investigate. We pride ourselves on our automation and want to ensure it's always operating properly.
Thank you for taking the time to write in.