Hello, I setup and paid for a snip on item 363247277034. Your tool never bided on my auction when it was set to. I ended up manually snipping thru the eBay app at the last 10 seconds. I paid for this tool so I wouldn't have to watch auctions. Why didnt the tool work and can I be refunded?

Hello Eric,
Thank you for your question about your snipe. The tool did work. See your Completed tab. At the time we placed the bids, you had already won.
Never place bids manually if you are sniping the item.
Thank you for taking the time to write in. Please let us know if we can provide any other assistance.