Another Missed Snipe

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I lost yet another auction because of a missed snipe. What should I be doing differently? Please help!
rsc****782
Hello Scott,
Thanks for writing in about this, it isn't connected to the security temporary shutdown last week. I looked at the log, and the last entry says the snipe was initialized. When I probe deeper there is an error that the snipe ended early.
Frankly, we're growing because of all these features, and think we just need to beef up the computers another notch. I'm going to do it right now, in fact.
Please let me know if you see any others.
bidslammer